Shipping

1. WHERE IS THE ITEM COMING FROM?

We use UPS/ Fedex to ship your package. 

2. ABOUT PREORDER

Different products have different preorder time. You can check the time on the product page.

3. WHERE DO YOU SHIP AND HOW MUCH IT COST?

We only offer shipping to the 48 contiguous United States. Overseas U.S. states and islands (e.g., Hawaiian Islands, Puerto Rico, Alaska, etc.) are excluded from delivery.

We DO NOT ship to PO BOXES or APO.

Maine, Vermont, New Hampshire, Massachusetts, Connecticut, Rhode Island, New York, Pennsylvania, District of Columbia, New Jersey, North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Iowa, Wisconsin, Illinois, Missouri, Indiana, Ohio, Michigan, Oklahoma, Texas, West Virginia, Virginia, Delaware, Kentucky, Tennessee, North Carolina, South Carolina, Georgia, Alabama, Mississippi, Florida, Louisiana, Arkansas, Maryland, Arizona, Montana, Idaho, Wyoming, Colorado, Utah, Nevada, California, Oregon, Washington, New Mexico

4. SHIPPING TIME

• In-stock orders typically ship within 1-3 business days, unless otherwise noted on the product page. Please allow 2-8 business days for your shipment to arrive at your address.
• For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.  

5. CUSTOMS & REGULATIONS

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

6. SHIPPING CHARGES

6.1 Before shipping

• Order Cancellation: No charge fee.
• Change of Address: No charge fee.
• Replacements and exchanges: Refund or reimbursement based on the actual amount

6.2 After shipping

6.2.1 Order Cancellation: 

If your order is shipped and cannot be modified, you may reject the package and 10% of the product cost will be charged as a cancellation fee.

The customer is also responsible for the return shipping cost below. 

Elecorange will provide a return shipping label, and the designated carrier will collect the return package.

Or the customer may also choose self-return or arrange the return shipment by himself. More information is provided on Refund Policy 

Please Note: We do not accept returns for accessories that are not quality problems. 

6.2.2 Change of Address: 

If you successfully change your address, $20 will be charged as a processing fee. If you fail to change your address, you may refuse the package and 10% of the ebike cost will be charged as a reshipping fee. And the custmer is also responsible for the return shipping cost of $150.

6.2.3 Replacements and exchanges:

If you successfully exchange the item, $20 will be charged as a processing fee.

If you fail to change, you may reject the package and 10% of the product cost will be charged as a processing fee.

If you fail to reject the item and still want to cancel the order, 10% of the product cost will be charged as the processing fees and the customer is also responsible for the return shipping cost.

7. HOW CAN I TRACK MY ORDER?

You can track your order and shipping & handling information if you have registered an account on elecorange.com. If you haven't registered on our site, you can still track your order here with your order number. For more shipping information, send an email to support@elecorange.com. We will respond to you within 24 hours.  

Please note:
If your order includes other accessories, they will be shipped separately.

8. THE TRACKING SITE SAYS DELIVERED BUT I HAVEN’T RECEIVED MY ORDER YET.

Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service at support@elecorange.com for further assistance. We are not responsible for any stolen packages.

9. KINDLY NOTES

• Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.
• Shipping times will be affected during public holidays, as manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.
• It can take a few days after order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
• All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.
• Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
• Shipping area: the US only (Excluding Hawaii, Puerto Rico, and Alaska)